Shipping & Refunds

Shipping Information

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED OUT?

Typically orders are processed and mailed within 2-5 business days.
Business days are Mon-Friday excluding holidays. Processing is the fulfilling and packaging the products so they are ready to ship out.

Orders submitted prior to 2 p.m. EST will begin processing the same business day.

Orders received after 2 p.m. EST will begin processing the following business day.

 

** In certain situations international orders can take up to 4-6 weeks to arrive once shipped depending on customs. For First Class packages the tracking number is only available through USPS.com until the time it leaves the United States. Once your package leaves the United States tracking information will not be available.**

 

Please make sure to fill out all information correctly to avoid extended delays in shipping times.

 

All applicable custom fees, taxes, and duties are the sole responsibility of the customer. It is at the sole discretion of custom agents to release your package. For more information on customs and duties charges, please contact your local customs office.

 

WHAT SHIPPING SERVICE DO YOU USE? 

United States Postal Service (USPS)

United States Postal Service (USPS)/FedEx – *Smart Post Service is used for select Free Shipping orders and returns/exchanges*. 

 

BAD ADDRESS/INVALID ADDRESS/ MISSING APT # 

In the event we are unable to properly ship out your order due to missing or invalid information we will make (2) attempts to contact the customer. The first contact will be via email on Day 1. If no response is received back from the email then a phone call will be initiated on Day 2. If we do not receive a response within 7 business days your order will be cancelled and refunded. 

 

In the event any order is not received due to an inaccurate or incomplete shipping address the customer must pay for shipping charges a second time before Lavish will re-ship the original order. 

RETURNS
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

ALL RETURNS MUST BE RECEIVED BY LAVISH WITHIN 14 DAYS OF CUSTOMER RECEIVING PURCHASE.  

• Returns must be unworn and in new condition. 
• Items must be in new condition (free of human and pet hair)
• Items cannot be washed or dried

* Upon inspection any item received under these conditions may result in your return/exchange being denied* 

If possible please include your original packing slip order confirmation with a short note of the correction to be made. Once we receive the returned item we will process and send out your replacement package or issue a refund/store credit.

After receiving the returned item, upon approval Lavish will credit the customer’s account for the original purchase amount minus shipping and any discount/coupon codes.

WHERE TO SHIP RETURNS
To return your product, you should mail your product to: Lavish, 6380 Cliffdale Road #26358, Fayetteville NC 28314, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lavishstreetwear@yahoo.com AND send your item to: Lavish, 6380 Cliffdale Road #26358, Fayetteville NC 28314, United States.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SALE ITEMS

All sale items are sold as is and cannot be returned or exchanged.

All sale items are excluded from discount codes.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lavishstreetwear@yahoo.com.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.